How It Works

How Our Smart Kiosk System Works

For Your Customers

1. Equipment Selection

   • Simple touchscreen interface on a 21.5" display
   • Browse by sport — Tennis, Badminton, Squash, Padel, Pickleball
   • Clear pricing and availability display
   • Virtual products (green fees, court bookings, day passes, lessons) available on the same screen

2. Rental Process

   • Quick registration via mobile number
   • Secure card payment — Visa, Mastercard, mobile wallets
   • Automated locker door opens — the right cell, every time
   • On-screen confirmation, plus a printed slip from the card terminal

3. Return Process

   • Easy equipment return — scan or tap to open the correct locker
   • Automated condition state update — Ready → Pending Inspection
   • Deposit refund processed automatically

For Venue Operators: The Management Dashboard

The cloud dashboard is where you run your entire operation. Built on Amazon Web Services (AWS) for enterprise-grade reliability, it’s accessible from any browser — no software to install.

Real-Time Operations

• Online/offline status — See every kiosk’s connection status at a glance with colour-coded indicators
• Last heartbeat — Know exactly when each machine last checked in
• Live door status — Every locker cell shows OPEN or CLOSED with timestamps
• Door status history — Click any door to see its complete open/close log, filterable by 7 days, 30 days, or all time

Revenue & Analytics

• Today’s revenue — Real-time counter with order count and active customer numbers
• 24-hour rolling stats — Revenue and customer activity in the last 24 hours
• 7-day and 30-day summaries — Revenue trends and order volume by period
• Revenue charts — Bar + line combo charts, filterable by machine and date range
• CSV export — Download any data slice for Xero, MYOB, or QuickBooks

Equipment Lifecycle

Every item in every locker is tracked individually through four states:

Click any locker cell to see:

• Current state and who has the item (if in use)
• Full transaction history — every rental for that specific cell
• Customer link — one click to see the renter’s full profile and lease history

Remote Machine Control

Manage your kiosks without leaving your desk:

• Open any door remotely — Help a customer who’s stuck, no site visit needed
• Sync door status — Force the kiosk to report current states immediately
• Restart the application — Remote reboot via the dashboard
• Update machine config — Push product and pricing changes instantly across all kiosks

Virtual Product Management

• Create categories and variants — Green fees, court bookings, day passes, lessons — anything
• Per-machine configuration — A golf course kiosk shows green fees; a tennis centre shows court bookings. Different kiosks, different products, one dashboard.
• Pricing tiers — Fixed or time-based pricing
• Enable/disable per machine — Toggle which virtual products appear on which kiosk

Payment Operations

• Nayax payment integration — Automated pre-auth and capture
• Pending finalisations dashboard — See transactions awaiting capture with countdown timers
• Urgency colour coding — Red (< 1 hour), Yellow (< 4 hours), to prioritise action

AI Integration (Exclusive to Dark Pro Shops)

• MCP (Model Context Protocol) server — Built into the platform
• Create read-only API tokens — One click, optionally set expiry dates
• Connect AI assistants — Claude Desktop, Cursor, ChatGPT, or custom AI agents
• Ask natural language questions — “Which machines are offline?” “Show today’s revenue by venue” “Who has Racket #7?”
• Programmatic access — Full REST API with Bearer token auth for custom integrations

Learn About AI-Powered Management →

Installation & Setup

1. Site Assessment

   • We help you choose the optimal location for maximum visibility and usage
   • Assess power and internet connectivity requirements
   • Confirm space requirements (from ~0.3m² for basic setup)

2. Hardware Installation

   • Kiosk and locker units delivered and positioned
   • Power: Standard 240V outlet (110-240V auto-sensing)
   • Internet: Ethernet (default), with optional WiFi and 4G/5G
   • Physical security: Units are bolted in place, 100kg+ each

3. System Configuration

   • Product catalogue setup — we help you map your equipment to locker cells
   • Payment gateway activation — Nayax terminal provisioned
   • Virtual products configured — your green fees, court bookings, and day passes
   • AI token setup — optional, for connecting your AI assistant

4. Staff Training

   • 2-hour session covering the dashboard and day-to-day operations
   • Covers: monitoring, inventory management, remote control, payment operations
   • Ongoing support available 24/7

Ongoing Support

• 24/7 technical support — Phone, email, and chat
• Remote diagnostics — We can see what’s happening before you call
• Regular software updates — New features rolled out continuously
• Preventive maintenance — Scheduled check-ins to keep everything running at 99.7%+ uptime

View Pricing | AI Dashboard → | Contact Us