Can customers buy tickets or bookings on the kiosk?

💡 See our dedicated Virtual Products feature page for a complete overview of green fees, venue bookings, transaction records, and more.

Yes! Our kiosks support virtual product sales, which means customers can purchase tickets, court bookings, lessons, and other digital products directly at the kiosk - not just rent physical equipment.

What Are Virtual Products?

Virtual products are non-physical items sold through the kiosk system. Unlike renting a racket that’s physically dispensed, virtual products are:

• Digital confirmations - No physical item dispensed
• Instant confirmation - Shown on-screen at the kiosk after payment
• Service access - Grants permission or reservation
• Time-based - Often valid for specific periods

Types of Virtual Products We Support

1. Court and Facility Bookings

Sell court time directly at the kiosk:

• Tennis courts - Single or multi-hour bookings
• Badminton courts - Available time slot selection
• Squash courts - Immediate or advance reservations
• Padel courts - Court type and duration selection
• Pickleball courts - Indoor or outdoor options

Customer Experience:

1. Browse available court times on kiosk screen
2. Select preferred court, date, and duration
3. Pay via card or mobile payment
4. Receive booking confirmation and court access code
5. System unlocks court or provides access instructions

2. Tickets and Passes

Single-Entry Tickets

• Facility day passes
• Single court session access
• Event attendance tickets
• Guest passes

Multi-Visit Passes

• 10-visit punch cards
• Block-of-sessions passes
• Family passes

3. Lessons and Coaching

• Private coaching sessions
• Group lesson enrollment
• Clinic series purchases
• Junior development programs
• Adult beginner packages

4. Add-On Services

• Racket stringing services
• Equipment customization
• Locker rentals
• Towel service
• Refreshment vouchers

How Virtual Product Sales Work

Technical Implementation

1. Inventory Management

   • Virtual products have “unlimited” inventory
   • Or limited by bookings, time slots, or capacity
   • Real-time availability checking

2. Payment Processing

   • Same payment system as physical rentals
   • Instant payment confirmation
   • Transaction recorded in your dashboard

3. Confirmation

   • On-screen: Booking details and confirmation number shown at the kiosk
   • Card-terminal slip: The Nayax payment terminal prints a payment slip
   • Dashboard record: Every sale logged in your cloud dashboard in real time

Customer Identification Options

For virtual products requiring customer records:

• Credit card tokenization - Anonymous customer ID
• Phone number - Entered at the kiosk for lookup
• QR code scan - From booking app or website

Benefits of Virtual Product Sales

Revenue Diversification

• Additional revenue streams beyond equipment rental
• Higher transaction values when a visit includes a booking or pass
• Off-hours sales captured even when the desk is closed
• Upsell opportunities at point of service

Operational Efficiency

• 24/7 sales availability even when office closed
• Reduced staff time on bookings and ticketing
• Automated processing from sale to fulfillment
• Paperless transactions reduce administrative work

Customer Convenience

• Self-service 24/7 for bookings and purchases
• Instant gratification immediate confirmations
• One-stop shop for all venue services
• Contactless service modern, hygienic experience

Better Capacity Utilization

• Fill off-peak times with promotional pricing
• Last-minute bookings utilize unused capacity
• Time-based pricing adjust rates by time of day or season

Virtual Product Configuration

Customize virtual products to your venue:

Pricing Options

• Fixed pricing - Standard rates
• Time-based pricing - Vary by time, day, season
• Promotional rates - Special offers and seasonal rates

Availability Rules

• Operating hours - Align with facility schedule
• Blackout dates - Exclude holidays or events
• Capacity limits - Maximum concurrent bookings
• Advance booking window - How far ahead customers can book

Business Rules

• Minimum/maximum durations - Booking length restrictions
• Cancellation policies - Refund rules and timeframes
• No-show policies - Penalties or restrictions
• Modification rules - Change or reschedule policies

Integration with Venue Systems

Virtual products can integrate with:

Access Control Systems

• Door locks and court access
• Turnstile or gate entry
• Lighting and HVAC control
• Automated facility systems

Scheduling Software

• Court booking calendars
• Instructor schedules
• Facility availability
• Resource allocation

Accounting & Reporting

• CSV export to Xero, MYOB, QuickBooks
• Per-venue revenue breakdowns
• Transaction-level records
• End-of-day reconciliation

Analytics and Reporting

Track virtual product performance:

• Sales by product type - Most popular offerings
• Revenue attribution - Virtual vs. physical
• Per-venue revenue - Compare performance across kiosks
• Time-based trends - Peak booking times
• Customer behavior - Purchase patterns

Use Cases by Venue Type

Private Tennis Clubs

• Use case: Members book courts and lessons at kiosk
• Benefit: Reduces front desk calls and emails
• Result: Staff focuses on member service, not booking admin

Public Sports Centers

• Use case: Casual users purchase day passes and court time
• Benefit: 24/7 booking availability increases utilization
• Result: 30-40% more bookings during off-hours

Hotel and Resort Facilities

• Use case: Guests book activities and rent equipment
• Benefit: Self-service reduces staffing requirements
• Result: Enhanced guest experience, lower labor costs

University Recreation Centers

• Use case: Students purchase semester passes and rent gear
• Benefit: Fast transactions during busy periods
• Result: Shorter wait times, higher satisfaction

Common Virtual Product Scenarios

Scenario 1: Walk-In Court Booking

Customer arrives without reservation:

1. Approaches kiosk to check availability
2. Sees next available court in 15 minutes
3. Books 1-hour slot for $25
4. Pays with Apple Pay
5. Receives SMS with court number and access code
6. Court door unlocks automatically at start time

Scenario 2: Day Pass Purchase

New visitor wants access:

1. Browses pass options on the kiosk
2. Selects a day pass ($25)
3. Pays with credit card
4. Sees an on-screen confirmation; the card terminal prints a slip
5. Can immediately use the facility and rent equipment

Scenario 3: Lesson Booking

Customer booking first lesson:

1. Selects “Beginner Tennis Lesson” ($50)
2. Chooses a lesson time slot
3. Completes payment
4. Sees an on-screen confirmation of the booking
5. Optionally rents a racket at the same kiosk for the session

Customization and Branding

Virtual products can be customized:

• Custom naming - Use your venue’s terminology
• Branded display - Kiosk screens reflect your venue’s look
• Localized content - Multiple language support
• Visual design - Match your venue’s look and feel
• Terms and conditions - Your policies and rules

Getting Started with Virtual Products

To enable virtual product sales:

1. Define your offerings - What virtual products to sell
2. Set pricing - Rates and availability
3. Configure availability - Times, capacity, rules
4. Integration planning - What systems to connect
5. Staff training - How to support and manage

Implementation typically takes 2-4 weeks from planning to launch.

Future Enhancements

We’re continuously developing new virtual product capabilities:

• AI-powered recommendations - Suggest products based on behavior
• Group bookings - Coordinate multiple customers
• Waitlist management - Auto-notify when spots open
• Gift certificates - Digital vouchers and promotions

Want to sell more than just equipment? Contact us to discuss how virtual products can increase your venue revenue and improve customer experience.

📄 For a complete overview including golf green fees, venue entry, transaction records, and pricing scenarios, visit our Virtual Products feature page.